- Welcome to Kindly Kurated! Below, you’ll find answers to some commonly asked questions about our products, services, and policies.
General Questions:
What types of products do you offer?
- We offer a diverse range of crafts including clothing, accessories, work essentials, jewlery, baby accessories, and gifts, etc. Explore our website to discover our full selection, many of these items can be customized!
Do you offer custom orders?
- Yes, we love creating custom pieces! Please contact us with your specific requirements, and we’ll be happy to work with you to bring your vision to life. You can request these custom items by emailing [email protected]. Make sure to include some inspiration pictures and specific details. Some of our products have the option to be customized. Check specific product pages to see which items can be customized!
How can I contact customer support?
- You can reach our customer support team via email at [email protected] or by filling out the contact form on our website. We strive to respond to all inquiries within 24-48 hours.
Ordering & Shipping:
How long will it take to receive my order?
- Our standard processing time is 5 business days, followed by shipping. Please refer to our Shipping Policy for more information.
Do you offer expedited shipping?
- Yes, we offer expedited shipping options for an additional fee. During checkout, you’ll have the option to select your preferred shipping method.
What payment methods do you accept?
- We accept payments via Visa, Visa Debit, Mastercard, Paypal & Apple Pay.
Product Information:
Are your products handmade?
- Yes, all of our products are meticulously handmade with care and attention to detail – “Kurated with Kindness”
How do I care for my crafted item?
- Care instructions for each product can be found on its respective product page. If you have any specific questions about caring for your item, feel free to reach out to us.
Returns & Exchanges
9. What is your return/exchange policy
- We want you to be completely satisfied with your purchase. Please refer to our Returns & Exchanges Policy for detailed information on eligibility, procedures, and timelines.
What if my item arrives damaged or defective?
- In the rare event that your item arrives damaged or defective, please contact us immediately with photos of the damage. We’ll work with you to resolve the issue promptly.
Still Have Questions?
If you have any additional questions or need further assistance, don’t hesitate to contact us. Our team is here to help!
Exchange and Return Policy
At Kindly Kurated, we strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we’re here to help with our exchange and return policy.
Eligibility:
- All Items sold by Kindly Kurated are not eligible for returns or exchanges unless they arrive damaged or defective due to the customization and personalization of items.
How to Initiate an Exchange or Return:
Contact Us: If an item were to show up damaged or defective, you may reach out to us at [email protected] to request assistance on how to proceed.
If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund. This process must be initiated within 24-36 hours after receiving your items.
Return Authorization: If your request is approved, we will provide you with instructions on how to proceed with the exchange or return.
Packaging: Please securely package the item(s) you wish to return/exchange and ship them back to us at the address provided.
Return Shipping:
- Customers are responsible for all return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged or defective).
- We recommend using a trackable shipping service and purchasing shipping insurance for your return package. We cannot guarantee that we will receive your returned item(s) and are not liable for lost or damaged return shipments.
Refunds and Exchanges:
- Once we receive your returned item(s) and verify their eligibility, we will process your refund or exchange promptly.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be processed based on product availability. If the desired item is not available, we will issue a refund or provide store credit, per your preference.
Cancellation Policy:
- If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request; however, if your order has already been processed or shipped, it may not be possible to cancel it.
Contact Us:
If you have any questions or concerns about our exchange and return policy, please don’t hesitate to contact our customer support team at [email protected]. We’re here to assist you!
Note: This exchange and return policy is subject to change without prior notice. Please refer to the most recent version of our policy on our website for updates.